Help Center

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Technical Support

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Any order, shopping and returns related questions



Your order number is included in the email order confirmation with an automatic link to the Order Status Page. When you order by phone, a partner will give your order number. It's a good idea to save your email order confirmation or write down the number for future reference. If you forget or lose your order number, it can be obtained by contacting the Customer Service Centre by emailing to

Once an order you have placed has been processed, you will receive a confirmation via email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other changes to your order.

To check the delivery status of your order, please log in your account, There you can track your order conveniently or you can contact us directly for a status update. Or email us at

Orders & Sales

When you buy in large quantities and you can save even more. Simply call us at +46 735 333 555, or send an email to for a volume discount.

If there are any problems with your order, you will be contacted by a customer service representative.

Please call us at +46 735 333 555 or send us an email (, if you need help with your order.

UPS and FedEx are almost a classic duopoly, but only in the domestic shipping industry. FedEx operates in more countries than UPS, and wants to continue to focus on expanding into European and Asian markets. DHL Express is the number shipper one in Europe, while UPS and Fedex are on top in the U.S.

Of course not, but there are many advantages which will present you a wonderful shopping experience if you have an account. We offer appointments for all guests free of charge, whether you are looking for great prices, quantity, some special order for hard to find pieces, or just a couple of network cables. Simply email or call us.

Yes, we do. We ship worldwide and have warehouses in different countries.

It is a misconception that using third party transceivers will void your switch warranty. The truth is that they do not. And most importantly, it is against the law for the OEM to say yes. The Magnuson-Moss Federal Trade Commission Act protects consumers from this mistake! Under this act consumer warranties can not include tie-in sales. In other words, manufacturers can not force you to buy their transceivers to keep your warranty valid.

Vendors such as Cisco, HP, 3Com and many others buy their transceivers from third party manufacturers, for example, Swedish Telecom, and adds their own logo and label and sells them at high margins. We produce and buys directly from a growing network of Chinese manufacturers so we can keep costs low while maintaining the highest standards.


You can go to your account and open an RMA request, we will help you at that time or call us or live chat with us or send us an email ( for help.

The return shipping cost must be paid by the buyer. Please note: No matter what the reason, buyers will pay shipping charges to return unsatisfactory goods and whether it be for exchange or refund, buyers must send our products back first. After receiving the returned item(s), we will process the refund or exchange immediately.

RMA means "Return Merchandise Authorization". An RMA number is necessary when you want to return the item and is provided by us after confirming your return. Please send an email to for an RMA number.

If you receive damaged items / wrong or missing items in your order, please contact our Customer Service Department within 7 days from the delivery date. Certain information may be required for verification: Picture Package on box Photo of the packing Photo of the damage/incorrect items. Customers can send the information above to A representative will review the order and respond within 24 hours.

Yes. If the product works but you do not need it, you can send it back for a refund. In this case, we will charge a 25% restocking and handling fee and will not reimburse shipping costs.
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